Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

How to contact us

• Email: complaints@newleafgroup.co.uk
• Write to: New Leaf Distribution Ltd, 165–167 High Street, Rayleigh, Essex SS6 7QA
• Call: 01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

Financial Ombudsman Service

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

• Website: www.financial-ombudsman.org.uk
• Phone: 0800 023 4567
• Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR